Privacy & Data Policy
Effective: January 1, 2026
1. Information We Collect
When you submit an inquiry through our website, we collect your name, email address, phone number (if provided), and details about your planned gathering. We also collect standard web analytics data (page views, browser type, approximate location) through cookies and similar technologies.
2. How We Use Your Data
We use your personal information solely to respond to your inquiry, facilitate your booking, and communicate about your stay. We may also send occasional updates about Reframe Stay if you have opted in to receive them. We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Storage & Security
Your data is stored securely using industry-standard encryption. Inquiry form submissions are transmitted via encrypted connections (HTTPS/TLS). We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.
4. Third-Party Services
We use select third-party services to operate our website and process inquiries, including hosting providers and email delivery services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
5. Cookies
Our website uses essential cookies to ensure functionality and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
6. Your Rights
Under the General Data Protection Regulation (GDPR) and Portuguese data protection law, you have the right to access, correct, delete, or export your personal data. You may also withdraw consent for data processing at any time. To exercise these rights, contact us at hello@reframestay.com.
7. Data Controller
Reframe Stay, located at R. de Dom Pedro V 461, 4050-015 Porto, Portugal, is the data controller for personal information collected through this website.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact
For privacy-related questions or requests, please contact us at hello@reframestay.com.